Policies & Customer Terms

1. About these terms

These terms apply to your access to this website and to enquiries, orders, payments, products and services offered by Akhand Bharat Energy through this website. By using the website or placing an order, you agree to these terms. Product-specific terms in a quotation, invoice, warranty document or service agreement will also apply to that purchase; if they conflict with these general terms, the product-specific document will govern that subject.

2. Products, services and information

Product descriptions, specifications, availability, service coverage and prices are provided for general information and may be updated. We will confirm the applicable model, configuration, price, taxes, delivery estimate, installation scope and warranty in the quotation, order confirmation or invoice. Images and illustrations are representative unless a written specification states otherwise.

3. Orders and payment

An enquiry or payment request is not an order acceptance. An order is accepted when we issue an order confirmation or otherwise confirm acceptance in writing. Prices and applicable taxes or charges will be shown before payment. Payments are collected in Indian Rupees (INR) unless the checkout expressly states otherwise and the relevant payment provider permits it.

Online payments are processed by the payment service provider selected at checkout. Your payment is subject to that provider's terms and availability. We do not ask for your UPI PIN, card PIN or banking password. A payment confirmation from the provider is not, by itself, confirmation that an order has been accepted; please also wait for our order confirmation.

4. Delivery, installation and service

Delivery, installation and service availability depend on the product, destination, site readiness and the scope stated in your quotation or order confirmation. Any displayed date is an estimate unless we expressly confirm it as a guaranteed date in writing. We will inform you of material delays and revised next steps. You are responsible for providing accurate delivery, site and contact information and for ensuring safe access to the installation location.

5. Warranty, maintenance and exchange

Warranty coverage, exclusions and duration are governed by the warranty document supplied for the relevant product. Maintenance, repairs, exchanges and upgrades are subject to inspection, product compatibility, warranty eligibility and any fees disclosed before work begins. This section does not reduce any rights that cannot be excluded under applicable law.

6. Cancellation, returns and refunds

Cancellation, return and refund requests are handled under the Cancellation, Refund & Delivery Policy below. Please contact us with your order number and payment reference. Approved refunds are sent to the original payment method where supported by the payment provider; the time for the credit to appear can depend on the bank or payment network.

7. Customer responsibilities

You agree to provide accurate information, use products safely and in accordance with their instructions, and not misuse the website or interfere with its operation. You must not submit fraudulent payment requests, infringe another person's rights or use the website for an unlawful purpose.

8. Website availability and liability

We may update, suspend or change website content or features. To the extent permitted by law, we are not responsible for indirect losses arising from temporary website unavailability or third-party payment-network interruptions. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or wilful misconduct.

9. Changes and governing law

We may revise these terms by publishing an updated version on this page. The effective date above will be updated when material terms change. These terms are governed by the laws of India, and disputes are subject to the competent courts in India having jurisdiction over the matter.

Order cancellation

Submit cancellation requests as soon as possible by phone or email and include your order number. A product order may be cancelled before dispatch. Once dispatched, cancellation may be treated as a return request and will be reviewed under the product's warranty, return and exchange terms. A service appointment may be cancelled before work begins; charges for work already completed or non-recoverable costs disclosed in the quotation may be deducted where permitted by law.

Refund eligibility and timing

Refunds may be issued for an approved cancellation, an eligible return, a duplicate payment or a payment captured for an order that we cannot fulfil. We will review a complete request and communicate the decision, normally within 7 business days. Once approved, we will initiate the refund to the original payment method, normally within 7 business days. Banks and payment networks may take additional time to post the credit; their timelines are outside our control. Any product-specific refund or warranty terms provided before purchase will also apply.

Shipping and delivery

Applicable delivery charges, delivery address, estimated dispatch or service date and installation scope will be shown in the quotation, checkout or order confirmation. Delivery timelines begin after order acceptance, successful payment where required, and receipt of any information or site readiness needed from you. We will contact you if delivery or installation is delayed or cannot be completed at the supplied address.

How to request help

For cancellation, return or refund support, contact info@akahndbharatev.com or call +91 9157843311. Include your order number, registered contact details, payment date and payment reference. Do not send card numbers, UPI PINs or passwords.

1. Information we collect

Depending on how you use our website, we may collect your name, email address, phone number, billing and delivery address, company details, order and service information, charger or installation-site details you choose to provide, support communications, payment status and transaction reference, and basic technical information such as browser, device, IP address and pages visited.

2. How we use information

We use information to respond to enquiries, prepare quotations, accept and fulfil orders, arrange delivery or installation, process refunds, provide warranty and service support, send important transaction updates, maintain security, prevent fraud, improve the website and meet legal or accounting obligations. We will use information for other purposes only where permitted by law and, when required, after obtaining your consent.

3. Payments and sharing

Online payment details are entered into the payment provider's checkout and processed by that provider and its banking or payment-network partners. We receive transaction information needed to confirm and reconcile the payment, such as status, amount, date and reference. We do not intentionally store full card credentials, card security codes, UPI PINs or banking passwords.

We may share relevant information with payment processors, delivery and installation partners, hosting and technical service providers, professional advisers, or government and law-enforcement authorities where required. Service providers may use the information only to provide their services to us and must protect it appropriately.

4. Cookies and security

Our website or its service providers may use cookies or similar technologies for essential site functions, security and usage measurement. You can manage cookies through your browser settings; disabling essential cookies may affect site features. We use reasonable safeguards to protect information, but no internet transmission or storage method can be guaranteed completely secure.

5. Retention and your choices

We keep information for as long as needed to fulfil the purposes described here, provide support, resolve disputes and meet legal, tax and accounting requirements. You may contact us to request access to, correction of or deletion of personal information, or to withdraw consent where processing is based on consent. Some records may need to be retained where law requires or permits it.

6. Children and external links

Our website and services are intended for adults and business customers. We do not knowingly seek personal information from children. Our website may link to third-party services; their privacy practices are governed by their own policies.

7. Updates and privacy contact

We may update this policy as our practices or legal requirements change. The effective date above indicates the latest version. For privacy questions, requests or complaints, contact info@akahndbharatev.com or call +91 9157843311.